Intuitive Souls thank you for choosing to work with us. Our aim is to provide you with simple terms and conditions. If you require any further clarification, please contact us.  Upon booking a Service with Intuitive Souls, please disclose any medical conditions, dietary requirements, medications, allergens or injuries which may affect your participation in any of the proposed activities.  By making payment of a deposit, repayments or full payment for any Service with Intuitive Souls, you are accepting our Terms and Conditions. 
 
Changes to Terms and Conditions  

At any time by notice to you or by means of a notice on our www.IntuitiveSoulsStudio.com.au  website, we may vary our terms and conditions. 
 
Payment Policy 

 Payment must be in full and must be made at least; 

• four hours before a face-to-face session 

• five days before a workshop   

• 10 days prior to the retreat commencement unless prior arrangements have been made. If the retreat commencement date is less than 20 days, full payment is required to secure the booking. 

Failure to pay within this timeframe results in the payments being forfeited and the place being resold. Bank fees incurred by transferring money are the sole responsibility of the participant. The participant is responsible to pay for all extra services not included in the selected package for the agreed payment method. 
 
Cancellation 

Every effort will be made to run all services as advertised, but it must be noted our group events are planned up to six months in advance and may be affected by a third party which is out of our control.  We therefore reserve the sole right, at our discretion, to modify or cancel the workshop, retreat or event at any time. We will notify you of any changes as soon as reasonable and this will form part of our contract with you. In the instance of a cancellation made by Intuitive Souls, we will, if possible, provide with an alternative: 

• A credit voucher for other workshops, retreats or events of an equivalent or closely similar standard and price, if available; or 

• Cancellation with a full refund of all monies paid 
  

Every effort will be made to keep you up-to-date with activities, but no guarantee can be made and no compensation is payable by us (Intuitive Souls) or the venue operator for the cancellation or failure to meet those times. 

 
Cancellation By You 

 If you have to cancel a booking, there will be a cost involved and you must make the cancellation yourself and have an acknowledged receipt of this,(except in special circumstances). If this does not occur, it is not considered a cancellation until a written notice is received by us. In the case of a cancellation, the following charges will apply: 

 
• 30 days or less, 65% of the total participation costs will be payable or forfeited (where already paid). If a waitlist participant (or you find someone) takes your place, this will incur a 20% administration cost. This amount is based on the total cost of participation. 

• 15 days or less prior to the workshop, retreat or event – 100% of the total participation costs will be payable or forfeited. If a waitlist participant (or you find someone) takes your place, 60% of costs will be refunded to you unless prior arrangement has been made. This amount is based on the total cost of participation. 

• No show, 100% of the total participation costs will be forfeited. 

• If illness or injury prevents you from attending a trip and you wish to cancel your booking, Intuitive Souls requires a medical certificate and written notice to complete the cancellation and these will be reviewed on a case by case situation.   

• All cancellations will incur a minimum 20% administration fee and will be deducted from your refund. 
 
Your Responsibilities
 
Bookings are accepted on the understanding that all persons are normally in good health and able to fulfil the physical demands of the retreat. It is your responsibility to ensure all you advise of any dietary, medical or allergenic requirements, You are also responsible for your own travel to and from the retreat or any other extra accommodation wither side of the agrees timeframes. We cannot accept any liability or associated costs for transport, medical attention or illness as a result of failure to disclose. Please note we cannot accept any liability for any damage, loss, expense or other sum (s) of any description (1) which is in the basis of the information you have provided, or in relation to your booking (2) which did not result from a breach of contract or other fault by Intuitive Souls, additionally we cannot accept any business liability. 
 
Presented Content 

All rights, title and interest in and to the Intuitive Souls Services (1:1, workshop, retreat or events) are exclusively owned by Intuitive Souls, including all associated intellectual property rights. You acknowledge and agree feedback, comments or suggestions provided regarding the Services will be the sole and exclusive property of Intuitive Souls and you hereby assign all of your right, title and interest in and to all feedback, comments or suggestions provided to Intuitive Souls. 
 
Disclaimer Data Use and Protection 

Photographs and/or filming will be taken of activities and participants at our sessions, workshops or retreats. By participating in an Intuitive Souls service, you provide permission for us to use such recordings without any prior consent for promotional or advertising purposes without any compensation to you, or without us receiving written permission from you. If you do not wish your photo to be taken or to be used by Intuitive Souls, or through other media channels including social media, please submit this in writing (email) and also let us know at the event.  Intuitive Souls assures that all personal data is subject to our Privacy Policy and will be treated confidentially and not be transferred to any third party other than necessary to fulfil the booking or deliver the requested service. As part of providing our services, we may need to provide certain communications, such as service announcements and administrative messages. These communications are considered part of the Services and booking in for an Intuitive Souls Retreat.  The customer can terminate this agreement at any time in written form via email and must receive a return confirmation. In that case, the personal data and/or footage will not be used for marketing/market research purposes.  

Thank you for visiting Intuitive Souls, an online service managed Sharon Schmidt. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service.

You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.

Scope

The purpose of this online service is to provide you with trusted information from Intuitive Souls.

Personal information

If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.

Please do not give us other personal or sensitive information.

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with third parties. If you ask us about an issue that needs to be dealt with by another business, we will provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.

How we deal with complaints and requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete please let us know and we will amend it immediately.

You can contact us by email [email protected] We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we protect your Personal Information

Our company is hosted on the Kajabi.com platform. Kajabi.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Kajabi.com’s data storage, databases and the general Kajabi.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Kajabi.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Why do we collect such personal information?

We collect non-personal and personal Information for the following purposes:

1. To provide and operate the services;

2. To provide our users with ongoing customer assistance and technical support;

3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Please note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Kajabi Privacy Policy.

Click here to view which cookies are stored on your computer. 

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Website analytics

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

 

Intuitive Souls also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

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Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Our obligations

This online service is bound by the provisions of the Privacy Act 1988 (Cth)- external site, including the Australian Privacy Principles- external site.

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Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us about your privacy concerns.